Shipping

UK Free Shipping

  • Free Shipping only applies to customers located in UK.
  • Parcels up to £50, containing less than 4 toners or 20 rolls are dispatched via Royal Mail.
  • All other orders are dispatched via courier service.
  • Orders dispatched on a Royal Mail Service are NOT tracked and can take up to 5 working days to be delivered.
  • Our aim is to prepare your order and despatch it within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 2 to 5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly.
  • We will replace lost or damaged orders free of charge.
  • For Courier Service orders received before 2.00pm (Mon - Thurs) will be processed and despatched on a priority basis to ensure it reaches you within 2 working days. Please make sure you are at the delivery address within these 2 working days to accept the order as a signature will be required. Our shipping department is open Monday to Friday (excl. bank holidays), meaning an express order placed after 2.00pm on a Thursday but before 2.00pm on a Friday, will be scheduled for delivery the following Monday (excl. bank holidays). Our express delivery service DOES NOT guarantee your order for next day delivery, even if it was placed before 2.00pm (Mon - Thurs).
  • We reserve the right to change or discontinue Free Shipping at any time.

 

International Shipping

  • All parcels are dispatched via local posts or a courier service.
  • Parcels up to £50, containing less than 4 toners or 20 rolls are dispatched via post mail.
  • Delivery time is set between 2 to 10 working days.
  • We will replace lost or damaged orders free of charge.
  • Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.
  • Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.